We have been successful in claiming monies back for over 21 years, with claims as old as 20 years.


RE: Mr. Nicholas Burns.

Dear Sirs,
I write in reference to the above client who was also a Tesco Credit Card Customer. 
I refer to the letter received by ourselves on 22 November 2019 that gives authorisation to T&M Mediation Group and their legal team to work directly on the customers Section 75 of the Consumer Credit Act 1974 claim.
Please be advised that Tesco Bank sent a full and final settlement to the customer on 20 November 2019, 4 days before we have received your letter.
The customer signed this and returned this to Tesco Bank.  The customers payment was processed on 1 December 2019.
Please take this as confirmation that the customers dispute is now resolved and closed as they have signed our full and final settlement offer against Lion resorts for the sum of 20,246.00.

Grant Daglish
Chargeback/Section 75 Advisor
Credit Cards
t: 0141 537 3786  ext: 89118208
e: grant.daglish@i.tescobank.com
Broadway 1, 199 Renfield Street, Glasgow, G2 9FT


Tesco Personal Finance plc is registered in Scotland No 173199.

Registered Office: Interpoint Building, 22 Haymarket Yards, Edinburgh, EH12 5BH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

This e-mail message is confidential and for use by the addressee only. If you are not the addressee, please return the message to the sender by replying to it and then delete the message from your computer.

Internet e-mails are not necessarily secure. Tesco Personal Finance plc does not accept responsibility for changes made to this message after it was sent.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by Tesco Personal Finance plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

Date: 21/09/2019

Card Number: XXXXXXXXXXXX9744
Transaction Details: Grand Holidays
Transaction Amount: £10,100.00
Transaction Date: 17/7/2015
I refer to our previous correspondence regarding the above transaction.
The Bank is now in a position to offer you £10,100.00, in full and final settlement of your claim under Section 75 of the Consumer Credit Act 1974. 
If you do not accept this offer or you have additional information which you would like us to consider please contact me so we can discuss this further. You may wish to seek legal advice, if so please contact T&M Mediation group who have been acting on your behalf.
If this offer is acceptable to you please contact us within the next 14 days.
Unfortunately, there are a number of dishonest merchants trading in the UK and abroad. These merchants may use aggressive sales tactics to tempt customers into contracts with potentially false promises of selling their timeshare/holiday club membership.  To protect yourself you can contact Consumer Direct on 08454 040506 or +44 208 185 0710 who will be able to give you independent advice on the legitimacy of the merchant before you enter into any contracts in the future.   
 Please be advised, in addition I have today requested an interest calculation relating to this transaction. I will confirm to you in writing within 28 days any interest refund to be applied to your account and this will show on your statement.  
I look forward to receiving your reply.

Yours sincerely
Charlotte Southgate
Customer Service Adviser
Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0131 225 4555. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone 0207626 1500. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Telephone: 08457 21 31 41. Cheltenham & Gloucester plc. Registered Office: Barnett Way, Gloucester GL4 3RL. Registered in England and Wales 2299428. Telephone: 0845 603 1637
Lloyds Bank plc, Bank of Scotland plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.